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Customer Service

Please look at the options below so we can service your request.

Shipping

In stock orders ship same day.
Prints ship in 4-7 workingn Days.

Payments

Safe & Secure payments, all major credit and debit cards accepted.

Account

Manage your Backdrops Direct account.

Privacy

View our Privacy Policy and how we handle your data.

Frequently Asked Questions

What if I need to modify my order?

Printed orders are automatically cued for production. Please call or email us with your order number if you need to modify anything, our team will be happy to assist you.

What if I need to change my shipping address?

Please contact us and we can update your shipping details before we proceed with dispatching your order.

Can I get same day delivery?

We do offer same day delivery for a fee. This is for in stock items only. Please ask us for more information or look out for applicable rush order options.

How to get a refund?

If you have a problem with your order our customer service team will assist you with your concerns and advise you on how we can proceed.

I lost my password, how to login?

Please CLICK HERE to reset your password.

What happens with my personal data?

We only store personal data in order to tell you about our products and services or service your order. You can read more about how we process your data on our privacy policy page.